Nextiva vs Jive – Features, Rates and Communication Comparison

2018-10-10T08:11:48+00:00
Nextiva vs Jive - Features, Rates and Communication Comparison

Nextiva vs Jive – Features, Rates and Communication Comparison

Nextiva vs Jive Overview:

VoIP technology has changed business communications for good. Voice over the internet protocol has evolved as a complete and viable replacement of traditional telephony system. Low costs and an extensive list of features associated have made VoIP technology an ultimate solution of business communication. They have increased mobility and portability of a business communication system. It may come at a little cost of reliability and security but reasonable and attractive price plans have compelled business holders to migrate to VoIP solution, finally letting go of their traditional telephone communication.

Both Nextiva and Jive, are major contributors in the market of VoIP service providers. They both are competing for providing feature rich VoIP services and are successful at an extent given their recognition in the market and their user base. If you are on a lookout for a VoIP service then it is very likely that you come across these two names of Nextiva and Jive. Considering this, we are about to present a comparative study of two renowned VoIP services. But keep in mind that both are almost same with advanced features, attractive packages, and with a little difference in pros and cons that come with both.

First, a brief overview of both VoIP solution providers.

Jive:

Jive promises to provide an efficient and a scalable virtual phone system for your office. It has all the features required for a unified communication. It has all the options of call management, call queuing, online administrator portal, and others. An option of dial plan editor gives a visual representation of call flows. Fax management, voicemail, speed dial, call extensions are some of the many features offered.

Jive is compatible with LDAP that is Lightweight Directory Access Protocol. With LDAP, a distributed directory can be maintained and accessed over internet protocol. LDAP has no native integration with Jive but is compatible and in other words, serves as an internal directory for Jive users.

One drawback of Jive is low attention towards service mobility. Today business owners want to access and manage their work while on a move. Jive mobile app is still not there. It has some compatibility with SIP compatible devices and they recommend Bria mobiles. That said, it can be assumed that Jiva is more suitable as a desktop VoIP application with little mobility.

Cost:

Toll-free numbers are not free but comes at a rate of $4.95 per month. There is no setup fee and number porting is available for $15. Fax service absolutely free. Monthly price is $21.95 per month with users exceeding the number of 50. A number of lines can be bought with a number of users per extension. Price range starts from $29.95 and with an increase in a number of users this price decreases like rate declines to $21.95 for 50 plus users.

Features:

  • auto attendant
  • call reporting
  • virtual extensions
  • speed dial
  • online management
  • directory
  • virtual fax
  • intercom
  • call management
  • LDAP integration
  • custom call scheduling
  • desktop integration
  • call blocking
  • Find Me option
  • keep existing number
  • transfer number
  • call waiting
  • caller ID
  • call forwarding
  • voicemail
  • toll-free numbers

Nextiva:

Nextiva promises quality service and incredible technical support. It has lived up to its promises by satisfying customers with both. Nextiva is a big name as a VoIP solution providers and it will always come up if you search for incredible VoIP service providers. Nexvita has a list of features to offer. It has better collaboration support for businesses spread globally. It provides mobility through mobile apps and connectivity with softphones, You can always rely on Nextiva if you are always on a move and want to keep in touch with your work or make calls from your business number.

With unified communication service you can send receive instant messages, have a quick chat with your co-worker, make or receive audio and video call with other options. With enterprise-level packages, you can get access to more collaboration supportive features like conference calling and media file sharing. All standard features are in addition to these. Features such as call management, fax services, Voicemails to emails, Follow Me option, contact management, and others.Moreover, you can manage your account through an online portal.

Cost:

Nextiva has a range of plans to offer services. Nextiva Office Pro for $19.95 per month, Nextiva Office Pro Plus for $22.95, and Nextiva Office Pro Plus for $29.95. All these packages are there with a range of features associated. The list extends as you pay more. With these plans call recording and fax are free. There are no set up charges. A toll-free number is free of cost. thirty days trial is also available (for 500 minutes) with payback guarantee. So, you can make a decision after testing the VoIP service on your business system.

Features:

  • live chat
  • toll-free numbers
  • voicemails
  • 911
  • caller ID and name
  • call waiting
  • call transfer
  • call forwarding
  • call scheduling
  • web portal
  • call summaries
  • mobile apps including voice, audio, and instant messaging
  • call centers
  • on hold music

A Comparative Analysis:

Platforms Supported

Jive: web-based

Nextiva: web-based, Android, and iPhone apps

Main Customers

Jive: small to large businesses

Nextiva: small to large enterprises

Customer support:

Jive: phone support, online, video tutorials, user guides

Nextiva: phone and online support, video tutorials for customer training

Distinctive Features:

Jive: API, discussion board, document management, Email integration, employee portal, employee profile, inbox management, multi-language

Nextiva: automatic backup, call center management, call monitoring, chat functionality,  contact database, contact management, fax management

Integrations:

Jive: outlook, Dropbox and other Microsoft tools, LDAP, Zendesk

Nextiva: Zendesk

Pros of Jive:

  • extensive integration with other software
  • additional lines
  • 24/7 US-based customer support

Cons of Jive:

  • no free trial
  • paid toll-free numbers

Pros of Nextiva

  • live chat
  • free trial
  • extensive price plans, relatively cheaper

Cons of Nextiva:

  • low integration with collaboration software

Given an extensive comparison of both VoIP service providers, it is then established that both, Nextiva and Jive, are efficient contributors towards an efficient business communication system. With a list of features, easy portability, efficient mobility, and quality service, Nextiva and Jiva are both a viable option as a VoIP solution for your business. Now a detailed analysis of your business requirements and needs would help you to select a service that suits your business best.

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