Top 9 RingCentral Alternatives for 2021
Even in this era of digitalisation, customers prefer phone support to reach out to customer services. They feel satisfied when they talk to a live agent of your customer support team. But managing phone support is a major challenge for most of the growing businesses. If you want to provide the best phone support to your customers, you need effective call centre software. Without this software, customers may leave waiting on hold when agents are busy solving other queries. Good software can route calls to the right agents and increase customer satisfaction.
Ringcentral is one of the most popular companies that are providing business phone systems in the UK. It offers cloud-based solutions for small, medium and large enterprises. RingCentral has a good market share, and it is a highly rated vendor. But, it does not mean that it is the only solution for your business phone. It is providing high-quality services, but its user-based pricing is more expensive than per minute plan. Moreover, add on features may lead to bloated phone bills.
Here are the top RingCentral alternatives for 2021
customer service from account manager and enterprise technical support
Nextiva is the best RingCentral alternative. Since 2006 Nextiva has provided the best-in-class VoIP services. It is not only a business VoIP provider, but it is also a business communication platform with superpowers. Nextiva’s call centre software is an easy to use solution that helps you to connect with more callers, even if you have less agents. The basic feature that you get with Nextiva includes voicemail to email alert, automatic call routing, IVR software, and call queuing. Nextiva offers a similar pricing plan to RingCentral, but you will get 15oo toll free minutes with Nextiva’s basic plan while it is only 100 for RingCentral. Phone service for business starts from $18.95 per user per month per user.
The seamless transition has been great. When the world shut down, because we were already running Dialpad, it was very easy for us to transition our office staff to a remote working plan.
Easy when I am not in the office, to use my cell phone or PC.