VoIP Service Features
Automatic call Attendant:
With VoIP a recording can be played to an inbound call that provides the customers with different options. The customers can dial Extensions. Through provided options customers can send calls to local extensions, record voice mail, do conference numbers, queues, or external numbers like a cell phone. Think of this as the standard “Press 1 for Support, 2 for Sales …”
With VoIP you can configure Conference ‘rooms’, optionally can be secured with a PIN number. This permits inbound callers (when provided the information) to enter a set of numbers to join a conference. Conferences can be optionally recorded.
Music on Hold:
You can insert .wav files including music or yet a business sales message. Optionally, this can be configured to utilize the sound card input line to stream a radio station to your music on hold.
You can send a call to a more permanent hold location, which lets a co-worker to take the call. For instance the system is generally tied in with an intercom and a receptionist – “We have a sales call on line 3”
You can setup a recording for the auto-attendant that gives announcement to callers.
Through VoIP all incoming calls can automatically be forwarded to another extension or to any phone number
Unique phone numbers:
Can be ported and kept
This feature rings a desk phone for a lot of rings then tries another number when a call comes in
Can be accessed from networked phones, and can be sent as an email attachment (optionally).
Convention routes to direct calls which depend on the dialed number. These can be used to give direct numbers to staff, or special conferences.
Do Not Disturb (DND):
With this feature calls can be sent directly to voice mail
With VoIP you can view which extensions are presently in a call.
Record Call Details:
VoIP offers a variety of reporting capabilities to see who called, when and the calls length, etc. These records can be exported to .csv (Excel) file.
Nearly all unlocked VoIP handsets are also supported, and the facility to use standard phones for example cordless phone (hardware costs more)
VoIP offers support and customization for supporting providers
Paging can be done to phones that support it (Polycom, Linksys, SNOM, and others):
This automatically switches on the speakerphone when the particular extension is dialed
To record every or some calls or a few parts of a call
These can be announced (optionally to the caller)
Route by Caller ID:
once a call comes in, the call can be routed based on the destination number, Caller ID and other features. For instance, some clients can be routed to a particular after hours menu.
Can be customized to give any type of information to caller. This can even be configured to read RSS feeds (thus your website automatically can be read over the telephone system). Excellent quality Text-to-Speech needs a commercial 3rd party software and voice.
Three Way Calling
This feature permits setting up of unusual time patterns for call handling. It lets you to direct after hours calls in a different way than the calls throughout working hours.
The PBX can be administered with a web interface remotely or locally. Portable Extensions can be answered wherever with a VoIP phone, soft phone, and standard phone or cordless. Calls from remote extensions to every internal extension are free.
Interactive Directory Listing
Intercom paging extension
A particular internal extension can be formed that will send the call over a speaker system
Accessed by a particular dial in extension
You can send and receive faxes. Needs a supplier that can effectively transmit and receive faxes.
Direct Inward System Access (DISA)
Facility to call into the system insert a pin code and afterward recall outbound. This lets you mask your mobile phone’s Caller ID, or access low-cost VoIP rates from any telephone.
Permits a manager to overhear on an employee’s live phone call. Typically this is employed in call center applications, thus a manager can prepare a worker on how to handle the call. It is generally configured in such a way that the incoming caller can’t hear the manager speaking, but the call agent can.
Can load calls into queues hence they can be answered in sequence as they came into the queue. Call agents are listed (based on business criterion), and automatically calls are routed.
You can send the call in diverse directions or execute actions based on reading the caller id info or additional call information
An automatic system dialer that can dial a phone list and play a pre-recorded message or send the call to an auto attendant.
Remote Office Support
A remote location can register extensions and utilize a central phone system or converse freely among systems